By Billy Burle, VP Sales and Marketing
Is your view of SAAS (Software-as-a-Service) a little “cloudy”? If so, I’ll see what I can do to help clear the air. Maybe shed a little sunlight on the situation. Ok, ok, I’m done with the bad puns. But seriously, the SAAS / cloud services model can have a huge impact on how you run your office and in turn impact the level of service you provide to the public. Unfortunately, these terms have been thrown around so much in the last two years that they have almost been degraded to buzzwords, just noise we’re all starting to ignore. Buzzwords aside, let’s take a closer look into what SAAS really is and what it offers.
What is SAAS?
The definition of Software-as-a-Service as defined by Gartner is “software that is owned, delivered and managed remotely by one or more providers. The provider delivers software based on one set of common code and data definitions that is consumed in a one-to-many model by all contracted customers at anytime on a pay-for-use basis or as a subscription based on use metrics.” Well if you’re still reading that means you didn’t fall asleep during that definition. Let’s try to simplify that a bit. Think of it as “software on demand”. Consider various web-based mail services like Gmail, Yahoo Mail, or Hotmail and compare them with Microsoft Outlook. Those web-mail services are a form of SAAS. You get all the features of an email service without having to install the software on your computer. You just login through the internet and you’re off and running. You don’t have to do anything to make it work – it just works. Continue reading